Student Support Services and Resources

NLC Academic Advising supports the onboarding of Incoming Transfer students. Incoming transfer students must complete a Transfer Orientation in their first semester of enrollment. During Transfer Orientation NLC resources are provided and an Advisor reviews all incoming transfer credits. For more information contact our Transfer services at nlc-transfer@alamo.edu.

Student Services helps students succeed and make the most of their college experience. Student Services offers a broad range of services and resources to support the student from their first semester at the College through graduation. The offices and centers assist students in achieving their academic goals and strive to enhance students’ personal, intellectual and social development through a broad range of programs and services. Students have access to a comprehensive system of services that includes assessment of academic needs, orientation, transfer, and career fairs, academic and personal counseling, co-curricular activities, services for international students, services for students with disabilities, learning and library resources, computer labs, the College bookstore and distance learning, financial aid, and scholarship opportunities.

Advocacy Center (STCM 210)                                      

The mission of the Nighthawk’s Nest Advocacy Center is to support student success and wellbeing by providing integrated services and resources that address a variety of socioeconomic needs and mental health.

We provide a virtual and physical space to assist with basic need insecurities, which may affect students’ mental and physical health and can compromise their wellbeing overall resulting in poor academic performance, retention and or completion. Basic Needs insecurity assistance is provided through case management services and includes:

•    Rent and utilities’ assistance
•    Transportation assistance
•    Child Care assistance
•    Daily Grab N’ Go snacks
•    Access to the campus food pantry
•    Assistance with access to public benefits for college students (Supplemental Nutrition Assistance Program (SNAP) or State benefits.

The process includes the completion of a biopsychosocial assessment, service plan and specific interventions to support the unique needs of each student.

Contact information:
Advocacy Center at (210) 486-5179 or via email nlc-nest@alamo.edu

NLC subscribes to the concept of “advising as teaching” and utilizes the Advising Syllabus as a tool to communicate expectations of both the student and advisor. The advisors teach students daily through lecture/group advising sessions, and individual consultation. In order for the advisor to provide support from Orientation to Graduation, mandatory advising is required of the First Time in College (FTIC) students during New Student Orientation and at 15-hour, 30-hour and 45-hour degree marks.  

NLC Academic Advising supports the onboarding of Incoming Transfer students. Incoming transfer students must complete a Transfer Orientation in their first semester of enrollment. During Transfer Orientation NLC resources are provided and an Advisor reviews all incoming transfer credits. For more information contact our Transfer services at nlc-transfer@alamo.edu.

Academic Advising services provide support for student success by helping students select courses and successfully complete their program requirements and/or degree, which is part of the NLC mission.  Academic advising services also provide referrals, as needed, to other offices on campus to help ensure student success.

For more information, schedule an appointment with your Certified Academic Advisor through NAVIGATE in ACES, or email Advising at nlc-advising@alamo.edu

Assessment & Course Exam Center (STCM 227)

The Assessment Center provides testing services that meet the various needs of the student population. Services include administration of the Texas Success Initiative Assessment for course placement, CLEP (credit by examination), and external (non-Alamo Colleges District) correspondence testing.

The Course Exam Center (CEC) provides testing services to currently enrolled Alamo College students consisting of make-up testing for students who miss an exam date, distance learning testing for online courses at NLC, or other colleges in the Alamo Colleges District, and accommodated testing for students who have proper documentation.

The Assessment Center offers:

• TSI (Texas Success Initiative)
• Credit by exam (CLEP)
• External Testing (Correspondence and computer based)

Texas Success Initiative

The Texas Success Initiative (TSI) is a state-mandated program that promotes academic success by ensuring that all students are prepared for college-level coursework.

The TSI assessment measures reading, writing, and mathematics skills to determine students’ readiness to enroll and perform in entry-level academic coursework. Students are required to test and to be advised based on the results of their TSI assessment scores. All students must comply with the TSI rule by taking the TSI assessment or meet exemption requirements in order to enroll in courses.

The fee is $32 for the complete exam or $24 for English Language Arts and Reading and $12 for math if taken individually.  Students must present a valid picture ID at the time of testing.  Results are available immediately following the exam.

TSI Retest Policy
Students are allowed to retest on the next available test date.  This includes retesting all parts, one, or multiple parts.

For all second or subsequent retests, we recommend the student retest after two weeks, during which time the student has focused on areas where they need improvement.

College Level Examination Program (CLEP)

The College Level Examination Program (CLEP) offers students the opportunity to earn college credit in 33 subject areas through 90-minute computer-based tests that assess college-level knowledge. College credits are granted to students who meet qualifying scores. By successfully completing a CLEP exam, students can shorten the time needed to reach their career and educational goals and save money on tuition. The CLEP exam costs $90 (paid to The College Board) with an additional $20 administration fee required at the time of the testing.

External/Correspondence Testing
The Assessment & Course Exam Center at NLC offers proctoring services for distance-learning students from other institutions and community members seeking certain professional certifications and licensure. Exams can be taken via computer or paper, there is a $20 proctoring fee for each test administered. All testing is by appointment only.

The Course Exam Center (CEC) offers proctoring for:

•  Make-up testing for Alamo Colleges District students who miss an exam date 
• Testing for online Alamo Colleges courses that need a physical testing site 
• Special accommodation testing for students who have proper documentation   

Before students can take an exam at the CEC, their instructor has to first arrange for test proctoring by submitting an Exam Form. The CEC only administers exams that are accompanied by an Exam Form containing proctoring guidelines from the instructor.

Students may use the CEC on a walk-in basis. However, students must plan responsibly to arrive with adequate time to complete their exam and keep in mind that there may be a waiting period during peak times. All exams will cease at closing time, regardless of completion status, and materials will be returned to the instructor.

The Assessment & Course Exam Center is located in the Brazos Student Union, room 227 and can be contacted at 210-486-5177. Hours, student guidelines for testing, and more details are available here.

The Business Office manages the system of charges, payments, collections, and refunds.

Cash transactions are processed in person at the Business Office while credit card and check transactions are processed online via the Virtual Business Office. The Virtual Business Office (VBO) is an online hub where you can pay for college related products, services, tuition and fees. No more waiting in line to pay your tuition or Installment Plan or to collect your student refund, the VBO has made these services accessible online.

Refunds are issued through the RefundSelect program; students can choose the method that is best for them.  Visit Alamo Colleges District Business Office Refunds for Information on the Refund Options, Refund Schedule, New Cash Management Rules and the Heartland Payment Services Contract. Students are responsible for verifying mailing address and phone number in ACES. Refunds are processed twice weekly.

Alamo Colleges District has partnered with VIA to offer the new U-Pass to all students, faculty and staff. The U-Pass gives you access to unlimited bus rides on VIA throughout the semester, and with free high-speed Wi-Fi on all buses and transit centers, you can spend more time reading, studying, checking e-mails and staying connected. Current Alamo Colleges District students and employees are eligible for a VIA goMobile mobile pass using your student or employee email address.  It is preferred that students and employees use the VIA goMobile app to download and access the U-Pass.  Your Alamo Colleges District ID can also be used as your U-Pass to ride on all VIA mainline bus routes.

The Business Office is located in:

Brazos Student Union, 103 (STCM 103)

Phone: 210-486-5401 Option 2

Fax: 210-486-9167

https://www.alamo.edu/nlc/admissions—aid/paying-for-college/business-office/

Operations

All purchases and rentals can be coordinated through the Bookstore website. Students may choose to have their items shipped, or curbside pick-up can be scheduled at the end of any purchase on the Northeast Lakeview College Bookstore website. 

*Always check our website for the most current hours of operation as they are subject to change.

Phone: 210-486-5145 or 210-486-5155                  Website: Alamo Colleges: NLC: Bookstore

WE OFFER MORE THAN JUST TEXTBOOKS…..

 ORDER ONLINE

Skip the lines and avoid the wait! Place online orders for textbooks and course materials at www.nelakeview.bkstr.com. We offer many options from in store pickup of your order to next day shipping.  When you are done with the books, you can return them to us in person for buyback and rental check-in. Or if you are out of town, mail the rental check-ins back to us.

 RENT-A-TEXTBOOK

We are proud to announce that students have the option of renting instead of purchasing the textbook for many of our classes. The prices for renting a textbook will depend on whether the textbook is new or used. Renting with us will save you 50% or more off the price of a new textbook. Not all textbooks may be available for rent based on consumable materials and package options.

 GOING DIGITAL

NLC Bookstore carries more than just printed textbooks.  We offer a variety of digital title options that range from rental for a semester to purchase for your digital bookshelf. We sell access codes for digital class requirements from MyMathLab to SAM and everything in between.  If you want to know more about our digital textbooks sign up at www.cafescribe.com and try out some of our free trial offers. For academically priced software and hardware simply click the links on the Northeast Lakeview site.

 INTERCAMPUS TRANSFERS

We know that you have the option to take classes at all of the Alamo Colleges District, not just NLC. In order to provide exceptional customer service, we can order textbooks from the other campuses and have them delivered to NLC for your one stop shopping needs. Simply ask a sales associate for details.

 TEXTBOOK “BUYBACK”

While there is no guarantee that your textbooks will be bought back at the end of each semester, we try our hardest to make sure they are. We may buyback textbooks that are needed for future semesters or for our national resale list, for up to 50% of the current purchase price. While we buyback textbooks year round, the best time to sell books back is during the last two weeks of each semester.

 RETURN INFORMATION

Final return dates for each semester are printed at the bottom of your original receipt.  The original receipt is required for returns, refunds and exchanges. The textbooks must be in original purchased condition to receive a refund. Please contact us if you have any questions about returns.

All Alamo Colleges District students will pay a Campus Access Fee which also covers parking at any of the Alamo Colleges’ campuses, off-site locations or district offices.  No sticker or decal is distributed. 

For students, the fee of $25 per semester is included when they pay their tuition and fees each semester, with the maximum fee paid not to exceed $50 per year.

Open Parking Hours for Students:

To better serve students during non-peak hours, NLC has established open parking hours.  During the evening and on weekends, NLC has open parking (meaning students can park in employee parking without a decal and not receive a citation).  Open parking hours are:  From 5:00 pm to 10:00 pm on weekdays and all day on weekends.

VIA Bus Passes
Available at the campus business office only. A valid student ID card is required to obtain a bus pass.

 
Campus Access Fee FAQ’s 

What is the purpose of the access fee?

Revenue generated is dedicated to parking facilities, construction and maintenance, and at board option, excess fees may be designated for student scholarship funds.

When will the access fee go into effect?

The access fee went into effect on the first day of fall registration, May 6, 2013.

How much is the access fee?

The access fee is $25 for each term a student is enrolled in at least one credit class.

How often will students be charged the access fee?

Students will be charged the access fee each term in which they are enrolled in credit classes, regardless of the number of credits, location of the classes or whether the class is on-campus or online (Distance Learning).

Will students be charged the access fee for each summer term session in which they are enrolled?

Students who attend a summer semester only will pay a $25 access fee.

May students’ financial aid be used to pay the access fee?

Yes, financial aid may be used to pay the access fee.

Why is the Alamo Colleges District charging an access fee?

To streamline the process for students, the Alamo Colleges District is including the access fee in the students’ tuition and fees, rather than requiring a separate process and payment.

Justice of the Peace citation 

The Alamo Colleges Police Department Officers are commissioned Peace Officers vested with the power and authority to issue traffic citations and summons and to arrest and file charges in the City or Bexar County Justice of the Peace Courts. Anyone / student found in violation of the Texas Transportation Code for Traffic and Parking violations will be issued a Justice of the Peace citation.

Campus parking citations

A student found in violation of the Parking Rules and Regulations will be issued a Alamo Colleges District Campus citation.

The Campus citation fee/fine is $16 if paid within ten (10) school/work days from the date the Violation Notice was issued. If not paid within ten (10) days, the fee will automatically increase to $21 if paid from the eleventh (11) school/work days to twenty (20) school/work days from the date the Violation Notice was issued. If not paid within twenty (20) days, the fee will automatically increase to $27.

The Career Engaged Learning Office (CELO) assists students with career advising, gaining career-related experience enhancing career competencies and becoming career-ready.

CELO services include:

• Career advising to explore majors and/or potential careers.
• Career assessments to identify student interests and preferences.
• Connecting students to internships and experiential learning.
• Career development to enhance marketable job skills.
• Guidance on resume writing and cover letters.
• Access to Handshake job board.
• Mock interviews for career-readiness.
• Career fairs to network and learn about employment opportunities.

The Career Engaged Learning Office (CELO) is located on the first floor of the Brazos Student Union (STCM 125).  For additional information, visit the website, email nlc-careers@alamo.edu, or call (210) 486-5612.

Northeast Lakeview College offers students a variety of educational opportunities within its course offerings and programs that address student interests and educational goals.  These opportunities, known as Communities of Interest are integrated within course offerings and programs and are open to all students, though some may require certain academic prerequisites.  Communities of Interest at Northeast Lakeview College include, but are not limited to the following:

1.   Honors Academy
2.   Service Learning
3.   Learning Communities
4.   Study Abroad/International Education
5.   Internship/Experiential Learning
6.   Topics addressing Diversity, Equity and Inclusion
7.   Workforce Fields of Study
8.   Faculty-Student Mentoring
9.   Honors Academy
10. Mexican-American Studies
11. New Nighthawks
12. Soar Towards Success

The Northeast Lakeview College encourages students to explore these options and opportunities as they pursue their educational goals objectives. 

Workstations are available on the second floor of the Comal Learning Resource Center (NLIB 237) building on a first-come, first-served basis during open lab hours. Workstations are loaded with standard software with some specialized/special-use software, all workstations have access to the Internet and can use pay for print solutions (GoPrint).  Visit alamo.edu/nlc/it for more information.

Wireless connectivity is available throughout the college for use with personal phones, laptops, and tablets.  Visit  alamo.edu/nlc/it/wifi for coverage map and connection instructions.

Students are expected to follow all acceptable use guidelines. These guidelines are posted in the student computer labs and on the College web site at C. 1.9.1 Appropriate Use of Information Technology Resources.

The Counseling office seeks to remove barriers to academic success by providing emotional support and guidance to assist students in overcoming socioeconomic and interpersonal issues. As the primary campus provider of mental health counseling and consultation services, the Counseling Center offers free and confidential counseling sessions to registered students. The Counseling Office is staffed by two Licensed Master Social Worker, one Licensed Master Clinical Social Worker and Master-level Social Work and Counseling graduate interns.
During the initial intake appointment, students are assessed to determine the nature and impact of the presenting concerns and to identify options for addressing these issues. The Licensed Clinical Social Worker will recommend the most effective method of treatment, which may include, individual counseling, career exploration, case management or referral to an off-campus mental health provider. In some cases, the intake appointment is sufficient for identifying ways to address the problems and some students may benefit from a single session.

Students may request counseling services in person or by clicking on the link below and completing the link to access the application https://alamo.guardianconduct.com/incident-reporting/new?incident_type=Mental%20Health%20Counseling%20Request

(210)486-5179

The Office of Disability Support Services is committed to facilitating equal access and learning opportunities for otherwise qualified people with disabilities.  Through collaboration with students, instructors, staff, and community members we promote diverse, equitable, and inclusive learning environments

The Alamo Colleges District (ACD) is committed to providing a learning environment that is equal to all students.  In an effort to accomplish this goal, ACD complies with all requirements of the Americans with Disabilities Act Amendment Act and Section 504 of the Rehabilitation Act.  All students will receive a discrimination-free education with all services provided to ensure an equal opportunity for higher education. This section defines a disability as a physical or mental impairment that substantially limits one or more of the major life activities or an individual, a record of such an impairment, and is regarded as having such an impairment. If you would like to establish and/or renew services, please follow the information below.

Students with disabilities can obtain services to assist with enrollment steps, registration, classroom accommodations or Texas Success Initiative (TSI) test. In order to be eligible for disability-related services, students must have a documented disability condition as defined by the Americans with Disabilities Amendments Act (ADA) and Section 504 of the Rehabilitation Act. Under both laws, a person has a disability if he or she has a physical or mental impairment that substantially limits one of more of major life activities, a record of such an impairment, or being regarded as having such an impairment.  Beyond the presence of a disability, all services being requested at Northeast Lakeview College (NLC) must pertain to functional limitations imposed by the disabling condition in an academic setting. The request for disability-related services must be initiated by the student. Students may request disability support services in person or by clicking on the link below and completing the application

https://alamo.guardianconduct.com/incident-reporting?incident_type=Application%20for%20Emergency%20Fundshttps://alamo.guardianconduct.com/authenticated

(210)486-5179

Instructional Innovation/Distance Learning Center

210-486-5372

NLIB 123

nlc-dlc@alamo.edu

The integration of technology in many NLC courses provides students with the opportunity to use computer-based technology to communicate, solve problems, and acquire information.  Students access the Internet to conduct research, use the ACES and CANVAS platforms to access class content and e-mail, can participate in blogs, take online quizzes, submit assignments, participate in online forums, and use basic Microsoft software to enhance their curricular assignments and advance their own understanding of using technology to create content and communicate effectively. NLC provides students with access to various technology tools and software while supporting student learning in using new technologies through the eLearning Center Instructional Innovation/Distance Learning Center (IIC/DLC).  IIC/DLC staff will assist students who need assistance with learning technology-related assignments, are working on projects for clubs and other organizations, or are preparing for their future career paths. Students who need technical assistance or help accessing software and systems can contact NLC IT at nlc-helpdesk@alamo.edu. The Instructional Innovation/Distance Learning Center is located on the first floor of the Library (NLIB 123). We are here to help you down the road to your successful future. To contact us call 210-486-5372 or email nlc-dlc@alamo.edu.   

Online Courses
 
An online course is a course that meets online the majority or all of the time. Internet courses offer the convenience and flexibility of participating in a course without a formal schedule or location. However, some online courses do require that you attend campus some of the time (less than 15% of the time). You might be required to come to campus to take tests, for presensations, or for course orientations.

Prior to enrolling in online courses, make sure that you are ready for success. You should be confident about your own learning style and technology skills. Online courses require you to be self-guided and motivated, so you can meet deadlines and participate fully in the course. Please visit us at the Instructional Innovation/Distance Learning Center if you would like more information or assistance with Online Courses. Students who are new to online learning are required to complete OLRN 0001. If you are interested in increasing your skills and knowledge about success in online courses, please see the information regarding OLRN 0001 in this catalog. We are located at the Comal Learning Resource Center NLIB 123, or call us at 210-486-5372.
For a listing of all internet courses, visit our website.

Blended or Hybrid Courses
A Blended Course (also referred to as a hybrid) is a course that replaces some of the face-to-face classroom sessions with online instruction. Classes do meet on campus for a major portion of the time. You can expect to spend between 50-84% of the class time completing activities on your own using the Internet.

Orientation to Online Learning (OLRN 0001)
If this is the first time you have enrolled in an online course, you are required to register for ORLN 0001 - Orientation to Online Learning. This should be done prior to the semester’s start. The orientation to online learning is a free, non-credit “mini-course” for students who are new to online learning. The orientation is online and usually takes t less than two hours to complete. The purpose of the orientation is to provide students with information about best practices in the online classroom and how to increase your learning online.

Student will have an opportunity to practice using some of the more common tools used in the online environment. For students who just want to know more about CANVAS, NLC’s learning management system, you can register for an orientation as well. More information is available on the distance learning website.

Privacy Policy for Students Enrolled in Distance Learning Courses

NLC complies with all of the requirements of the Family Educational Rights and Privacy Act (FERPA). We are committed to protecting the privacy of a student’s educational record regardless of delivery method. The Registrar is the point of contact for all FERPA related issues, and all employees are informed and trained of their responsibilities of unauthorized release of confidential records or information. Because an online environment creates a record of student activity, it is subject to FERPA privacy rights, unlike verbal exchanges in a physical classroom.

IDENTITY VERIFICATION IN DISTANCE LEARNING COURSES

BioSig-ID, the identity verification process for online courses, protects student’s privacy through the use of a secure portal, with a secure login and student-selected password. In addition, Northeast Lakeview College uses an enabling technology that is used to verify the identity of online students. For more information on BioSig-ID, please contact your online course instructor. NLC does not require any additional fees or charges for verification of student identity at this time.

FACULTY RESPONSIBILITY

Faculty and staff understand and carry out a commitment to confidentiality, integrity, and security to protect the privacy of students who participate in distance learning activities. Students’ records are kept private by the instructor, except in cases where academic staff or administration access the course, with legitimate educational interest under FERPA guidelines.

In order to maintain course security and protect student privacy, faculty do not access or attempt to access another employee’s or student’s account without authorization as described in the Appropriate Use of Information Technology District Policy C.1.9.

STUDENT RESPONSIBILITY

In order to maintain confidentiality, portal login passwords are generated by the student and any password reset is completed through “secret question” protocol. It is the students’ responsibility to keep their password confidential as stated in Student Code of Conduct District Procedure F.4.2.1 and Appropriate Use of Information Technology Resources District Policy C.1.9. Only work submitted to open forums, like discussion boards, can be accessed by other students; other assignments, grades and correspondence are not viewable by other students.

Early Alert promotes student success and retention by serving as a resource tool to identify students experiencing academic difficulties.  As the first level intervention, faculty encourages students to meet and discuss academic concerns.  Interventions may include tutoring, advising, study strategies, and referrals to advisors or college and community services and resources.

Financial Aid

Apply for Free Application for Federal Student Aid (FAFSA) at www.fafsa.gov

School code: 042636

Student Financial Aid Department

Brazos Student Union, (STCM) 102

210-486-5266 / 21-Alamo

FAX: 210-486-9170

Honors: The Honors Academy at NLC will begin fall 2019 for incoming students. For more information on application and program requirements, please contact the Dean for Academic Success at 210-486-5838. For more information about Honors go to the following website

international Education at Northeast Lakeview College exposes students to study abroad opportunities offered by the Alamo Colleges District.  Students can study abroad and earn college credit in an international academic environment through faculty-led trips, exchange programs, or affiliate/non-Alamo College programs.  Students who are currently enrolled in any of the Alamo Colleges District may participate in a study abroad program.  Students must have a minimum GPA of 2.0 in addition to meeting academic requirements and prerequisites of the specific course(s) in the program.  Students must also complete at least 12 credit hours by the intended departure date of the program.  For more information about International Education opportunities, email nlc-international@alamo.edu.

The Student Services Office is the first point of contact for a prospective international student who seeks information regarding admission procedures for the College.

International students must enroll full-time (12 semester hours or more) and pay hospitalization insurance (Alamo Colleges Board Policy) every semester. The deadlines to submit all required documents (application, transcripts, verification of financial resources, TOEFL) are June 1 for Fall, October 1st for Spring, and March 1 for Summer. For additional information, contact the Student Services Office at 210-212-5266.

Learning Communities at Northeast Lakeview College promote student success by improving the quality of learning and education through the offering of two paired courses that are related to each other.  Students in Learning Communities enroll in two courses at the same time, and the same students are in each course.  Paired classes include shared assignments or curriculum, collaboration between teaching faculty, meaningful interaction between faculty and students, and access to academic support services.  Students enrolled in Learning Communities classes have a unique opportunity to spend time with the same group of peers and develop meaningful academic relationships that enable a better understanding of the course materials.  Through Learning Communities, both faculty and students have a chance to learn from, and teach, each other.  To learn more about Learning Communities currently being offered at NLC, email nlc-learning@alamo.edu or visit ACA1 205D.

Accelerated Learning 

Accelerated learning for developmental education (DE) Math courses are designed to decrease the amount of time students spend in their DE program.  These “linked” Accelerated Learning classes for DE are Flex I and Flex II courses that run in two 8 week sessions.  Students who sign up for Flex I must also enroll in Flex II.  This option gives students the opportunity to move through two levels of DE instruction in one semester.  Contact the Math Department at (210) 486-5779 or consult the schedule of classes for more details.

The Northeast Lakeview College Library is a technology embracing facility that enables users to pursue research goals and lifelong learning.  Students, faculty and staff are encouraged to take advantage of the services and resources offered.  The NLC Library has its own collection of resources identified in the Alamo Colleges Online Library Catalog.  In addition to more than 21,500 books owned by the NLC Library,  this system can also be used to access materials from the other Alamo Colleges libraries.  NLC students may also participate in the TexShare Borrower’s Card program which allows them to directly borrow materials from participating TexShare libraries (both academic and public) outside of the district. If a desired resource is not available in Texas, students can borrow resources from other colleges throughout the country using the interlibrary loan process.. All of this is possible with a valid I.D.

In addition to the incredible collection of physical resources available from the Alamo Libraries, the NLC Library provides access to over 725,000 e-books and over 1 million unique online, full-text periodical articles, journal articles, documents, and media through over 170 licensed databases. 

Reference librarians assist students and other library users with research and citation questions in person, by phone, through our Ask-a-Librarian e-mail, and by chat/text.     Assistance and resources are also available to faculty and students in distance learning environments as well.  Students receive information literacy instruction tailored to a specific assignment or to a specific course outcome in face-to-face and online classes.  Librarians collaborate with classroom faculty to develop appropriate instruction.

Over 71 workstations provide library users with access to Internet resources, licensed resources, and Microsoft office products.  Students can also print and scan materials in the library.   Students working on group projects may take advantage of the Library’s collaborative group study rooms, which are available on a first-come, first-served basis. The library’s MediaScape equipment encourages collaborative learning using new, advanced technology.  Our students are able to check out library-use-only laptops, which come in handy with group projects or independent assignments.

The NLC Library staff hopes that you will make our facility and services a regular part of your college experience. During Fall and Spring semesters, the library is open Monday - Thursday 7:30 am - 9:00 pm; Friday 7:30 am - 5:00 pm; and Saturday 9:00 am - 1:00 pm. During the Summer semester, the Library is open Monday - Thursday 7:30 am - 7:30 pm. Our virtual library is available 24/7 every day.

We are located on the first floor of the Comal Learning Resource Center building (look for the clock tower).  It is our goal to ensure students are comfortable using the library and its services and to develop information literacy skills as part of their path to being a life-long learner.

Please contact the library staff at 210.486.5387 with questions.

• The Alamo Colleges Police Department (ACPD) has emergency phones located throughout the campus for immediate assistance.
• Assistance is available for locked keys and dead batteries. Contact the Police Dispatch at 210-485-0099 for assistance.
• Police escort service is also available for anyone needing an escort to his or her vehicle. Contact the Police Dispatch at 210-485-0099.
• Lost and Found.

EMERGENCY TELEPHONE NUMBER 210-485-0911
NON-EMERGENCY NUMBER 210-485-0099

Police protection is provided 24 hours a day, 365 days a year. The primary objective of the Alamo Colleges Police Department is to provide a safe environment for employees, students, and the community. Police duties include the following:

• Patrol functions (vehicle, foot, and bike);
• Identify suspicious activities and persons;
• Conduct field interviews;
• Conduct field investigations;
• Respond to call(s) for service;
• Provide escorts;
• Non-emergency requests;
• Traffic enforcement;
• Traffic accident investigations;
• Respond to alarms;
• Community relations;
• Crime prevention activity;
• Disturbance calls;
• Record the above (written reports).

Calls are assigned to the Police officers on a priority basis. Criminal calls have priority over service calls or non-emergency requests.

The Office of Outreach and Recruitment provides outreach programs and enrollment services to our surrounding communites. Our College Connection team works closely to assist high school seniors transition into higher education. Our Enrollment Coach team provides one-on-one advising in Apply Texas, TSI placement, and completion of the enrollment process. The Office is also responsible for New Student Orientation and Campus Tours. For more information please call 210-486-5193.

Northeast Lakeview College, through the Alamo Colleges Foundation, offers a variety of scholarships for new, continuing and transfer students. All students, including students who show academic interest, financial need, scholastic achievement, or commitment to community service are eligible and encouraged to apply for scholarships.

Submitting a single online application at  (www.alamo.edu/nlc/admissions—aid/paying-for-college/scholarships) allows students to be considered for all Northeast Lakeview College and Alamo Colleges District scholarships opportunities. The application process starts in January and the deadline is usually after Spring Break every year. Check the website above for a list of the scholarship opportunities and the current application deadline.

Students selected to receive scholarships may use the fund for any expenses they may have as they work toward their degrees.

Service Learning at Northeast Lakeview College encourages active learning through citizenship combined with academics.  Service Learning is defined by the National Service Learning Clearing House as a teaching and learning strategy that integrates meaningful community service with instruction and reflection to enrich the learning experience, teach civic responsibility, and strengthen communities.  At NLC, Service Learning opportunities are offered in certain class where instructors integrate a Service Learning component into their course curriculum, which may include offering students the chance to participate in a service project in the community that relates to the academic instruction.  These projects are completed at a non-profit, state-funded, or government agency.  Find out more about classes with a Service Learning component by emailing nlc-service@alamo.edu.

The SAFAC is authorized to make annual and supplemental recommendations to the President of the College regarding the allocation of student services fees. Full membership includes five students and four faculty/staff members for a nine-member voting committee. The SAFAC meets on a monthly basis or as needed throughout the academic year to facilitate allocation requests from student services fees.  For more information,  https://www.alamo.edu/nlc/experience-nlc/campus-life/get-involved/leadership-and-activities/ or contact the Student Life at 210-486-5153.

The Office of Student Life is responsible for coordinating extra-curricular and co-curricular activities and programs that focus on the well-being and personal development of students. Activities and programs include student clubs and organizations, leadership programs/development, intramural and recreational sports programming.

Co-curricular activities are designed to appeal to a variety of interests for students and the surrounding community. These activities include lectures, cultural activities, welcome activities and performance events. Through these activities students can make friends, develop social skills and practice leadership skills. Programs are often coordinated with various instructional departments to provide the student with valuable educational experiences. Student clubs and organizations are an important and vital component of the total educational experience. Student groups provide opportunities for training in leadership skills, personal satisfaction and fulfillment through campus and community volunteerism and development of social growth through involvement in the student organization.

For a list of Club and Organizations visit https://alamo.campuslabs.com/engage/organizations?branches=193367 

For a list of campus Activities visit https://alamo.campuslabs.com/engage/events?branches=193367 

For Student Life updates and news visit https://alamo.campuslabs.com/engage/news?branches=193367

Leadership programs/development includes opportunities to become involved in conferences, retreats, and volunteer opportunities to develop skills that enrich the College experience and the student’s quality of life.  The Student Life staff is found on the first of the Student Commons with the main office being located in the student lounge.  The Director of Student Life staff is the campus liaison for the operation of the College food services, vending machines, and bookstore.

Transfer services assist students with a successful transfer from Northeast Lakeview College to a four-year college/university. The Colleges of the Alamo Colleges District have established articulation agreements withwith more than 20 universities in and around the San Antonio area including online universities to help facilitate the transfer process.

Transfer Services include:

• Assistance with transfer planning
• Information on university admissions, programs of study, degree requirements, and more
• Contacts with admissions representatives
• On-campus information table visits
• One on one meetings with Transfer representatives
• University Preview Days
• Transfer fairs  
• University campus tours 

Information on Transfer Advising Guides and Transfer Agreements

Transfer articulation agreements provide transfer pathways to guide students on courses taken at the Colleges of the Alamo Colleges District, to earn credits toward degrees at participating four-year colleges/universities. 

University Partners

Transfer Advising Guides by University

Transfer Advising Guides by Pre-Major

Course Equivalencies

For more information, email out Transfer Services Team at nlc-transfer@alamo.edu.

The Academic Support Center (ASC) provides free, unlimited tutoring in math, writing, sciences, accounting, and other subjects to currently enrolled NLC and other Alamo Colleges District students on a walk-in basis. Tutoring is meant to supplement classroom instruction and help students improve their own understanding and skills. Tutors work collaboratively to help students achieve their learning goals. The ASC provides students access to computers, study spaces, and academic resources on the second floor of the library in NLIB 214 & 212. For questions, please contact the ASC staff at 210-486-5615. Hours, tutoring schedules, and more details are available at https://www.alamo.edu/nlc/tutoring. 

Online Tutoring support is supported by in-house tutoring through Zoom and by third-party Brainfuse.com.  Students have 7 online tutoring hours available to them each semester in Brainfuse and can access it through their courses in CANVAS.

The Veterans Center assists all eligible veterans and family members to obtain financial assistance and information on Veterans Benefits while they attend Northeast Lakeview College. The college participates in educational programs provided by the Department of Veterans Affairs and Texas Veteran Commission.  

The Center offers:

• Enrollment assistance
• Benefit assistance
• Veteran specific academic advising
• Certification processing
• Student Veterans of America Organization membership
• Opportunities for fellowship
• Engagement with campus and community resources

New student veterans are required to declare a major and provide all transcripts from every institution attended. Information on required documentation, eligibility and general information can be located on the Veterans Center webpage

Students using VA benefits must notify the Veterans Center of any adds, drops, course, or program changes as this may result in a Business Office balance.

NOTE:  You must certify enrollment to the Veterans Center each semester/term regarding courses in which you are registered. 

Veterans Center at Northeast Lakeview College is Located in Brazos Student Union (Welcome Center and RM 111).  Contact information: NLC-VA@alamo.edu: 210-486-5827

PRIORITY REGISTRATION/TIME TICKETING
The following students have prioritized registration during the 46+ hours registration period:

• Active Military
• Active Military Dependents, utilizing My Career Advancement Account (MyCAA)
• Veterans
• Veteran Dependents, utilizing military-related Federal or State benefits for education

Priority Registration was designed to offer continuing eligible student veterans, active military, or dependents of each the opportunity to register for their program’s curriculum before most of the general student population. This standing applies to student veterans, active military and qualifying dependents who hold a veteran or military status in our student information system.

A student qualifying for priority registration will be able to register for classes and have some of the first-choice selections to all courses offered, to ensure that they stay on track and graduate on time and give additional time to submit Certification Requests.

Veteran students and active military eligible for the Priority Registration Grouping must self-identify at their home college Veterans Center or Military Office regardless if they are utilizing military-related Federal or State benefits for education. A student must register and provide supporting documentation identifying veteran or military status to the Veterans Center or Military Office at the college. In doing so, the staff will include you in the student veteran and military database so that you can receive crucial military-related information and services provided by the Veterans Engagement area.

Qualifying dependents will become eligible after being certified for military-related educational benefits. Eligible student dependents are those utilizing funding under the Department of Veterans Affairs Educational Benefits, Texas Veterans Commission, or My Career Advancement Account (MyCAA).

Once registered, priority registration carries over from semester to semester for student veterans and active military. A dependent of a veteran or active duty must validate their enrollment each semester by qualifying and utilizing a military-related educational benefit.

A student veteran, active military, or eligible dependent that is not registered in the student database that determines priority registration must register with the Veterans Center or Military Office seven calendar days before priority registration begins to be eligible.

Priority registration standing does not eliminate any student from following the protocol of the college academic advising program. Students deemed eligible for Priority Registration MUST still report to their academic advisors, if necessary, for schedule assistance and PIN access prior to registering or being considered for priority registration status. A registration hold will also prevent priority registration. For assistance with resolving a hold, visit your advisor or enrollment services at your home college.

Welcome Center

The Welcome Center is a comprehensive One-Stop service center designed to assist students in the navigation of enrollment services at Northeast Lakeview College.  The Welcome Center serves as a primary location to help students identify and understand the necessary steps for enrollment, advising, assessment and registration and any other campus recourses a student may need.  The Welcome Center is located on the first floor of Brazos Student Union (Building 300).

We offer face to face and virtual services.  All information about our hours of operation can be found on our website.

Call Center

The Call Center is the information center for Northeast Lakeview College and serves as a point of contact for students, parents, staff, faculty, and the community.  The Call Center provides timely and accurate information on educational support services offered at Northeast Lakeview College as well as student questions regarding enrollment status. The Call Center responds to a variety of inquiries on:

• Getting started at Northeast Lakeview College
• Registering for courses
• Paying for college
• Degrees and courses offered
• College events
• Enrollment status

Call Center hours of operation are:

Monday 8:00am-7:00pm

Tuesday-Thursday 8:00am-6:00pm

Friday 8:00am-5:00pm

Local 21ALAMO (210-212-5266) , 210-486-5401 or Toll Free 1-844-20ALAMO (1-844-202-5266).